May 15, 2019

Recognition is an excellent tool for furthering employee engagement and increasing long term retention. Recognition stimulates motivation and provides behavior reinforcement. Recognition in its simplest definition is telling an employee they preform good work. However,...

It has been noted on several occasions that the continual shift toward tech enhanced branches would make easier for bank clients, the ability to manage their banking needs. As a follow through, it has been determined that when relying solely on technology to reduce cos...

An article in the American Banker dated September 11, 2018 offers compelling reasons for which banking institutions need to rethink their business strategy and product delivery in the aftermath of the 2009-banking crisis. A few points made include the need for being mo...

During a recent conference at which I spoke, I asked the audience about their turnover rate and had three answers that included 22%, 30% and 50%. These are notable numbers and with a cost of 25% of a position to replace employees, according to the Bureau of Labor Stati...

Employee Behaviors

Employee behavior is largely driven by corporate expectations and is partially limited in scope because of organizational culture, goals, and management practices. By necessity an employee works to an expectation and not beyond, because instinctually...

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