© 2019 High-touch Leadership

May 15, 2019

Recognition is an excellent tool for furthering employee engagement and increasing long term retention. Recognition stimulates motivation and provides behavior reinforcement. Recognition in its simplest definition is telling an employee they preform good work. However,...

It has been noted on several occasions that the continual shift toward tech enhanced branches would make easier for bank clients, the ability to manage their banking needs. As a follow through, it has been determined that when relying solely on technology to reduce cos...

An article in the American Banker dated September 11, 2018 offers compelling reasons for which banking institutions need to rethink their business strategy and product delivery in the aftermath of the 2009-banking crisis. A few points made include the need for being mo...

During a recent conference at which I spoke, I asked the audience about their turnover rate and had three answers that included 22%, 30% and 50%. These are notable numbers and with a cost of 25% of a position to replace employees, according to the Bureau of Labor Stati...

Employee Behaviors

Employee behavior is largely driven by corporate expectations and is partially limited in scope because of organizational culture, goals, and management practices. By necessity an employee works to an expectation and not beyond, because instinctually...

Motivation is often managed through external forces placed on individuals to create a desired behavior. This form of motivation is debated as to its effectiveness in creating sustainable and lasting achievement. Others suggest that internal motivation is the only real...

January 10, 2018

Retention continues to be a challenge in today’s workforce. Some have adopted the YOLO, you only live once, mentality and have observed others in the workplace who have been required to work longer and harder for stagnant wages. Workers are expected to stay connected a...

December 7, 2017

Financial Institutions have continual needs to increase customers, loan requests, and deposits. Here are five ways in which this can be done and which will provide significant results in 2018. Now is the time to implement these activities.

1.    Take a deeper dive into...

November 3, 2017

While busy managing and planning for every phase of business, entrepreneurs should not be as the contractor who builds his own house last. Put personal priorities relative to personal conditions at the top of the list. After working hard to accumulate assets do not put...

November 3, 2017

Optimizing the Consumer Credit Experience

At some point along the way we all apply for credit. How can everyone be certain they are in the right condition to optimize the credit experience? Optimization in this case means getting the best rate of interest available.

Well...

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